When will I receive my Card?
It normally takes up to three working days to issue your card. Once it’s issued we will deliver it to your hotel or hostel. The whole process usually takes less than 3 days. So, you would need to make sure that you sign up at least 3 days before your arrival.
Is the Card accepted everywhere?!
Tourist Debit Card is accepted anywhere in Iran where bank cards are accepted. Virtually all the stores, restaurants, museums, hotels and entertainment venues accept bank cards. Bank cards in Iran are widely accepted even more than many European countries. Even small news kiosks are accepting bank cards with no minimum transaction amount.
For how long is the card valid?
The Card is valid for the duration of your Iranian Visa. Once your visa is expired your card will be expired too. If you wish to revisit Iran and use the Card again, we can reissue a new card upon your next visit.
How do I add funds to my card? (Loading your card)
When we deliver your card we give you the option to deposit your cash into your card. That is, we take your cash (EUR/USD) and convert it to Iranian Rials and deposit the equivalent in IRR (Iranian Rials) into your card on spot.
How can I change my PIN?
Please follow the instructions on the welcome letter which comes with your card.
What is Internet PIN or Second PIN?
The Second PIN (AKA Internet PIN or PIN 2) is only used for online purchases in Iran. This feature is something that is only available in Iran. So, you probably have not heard about this before! When you make purchases on Iranian websites, your second PIN is also needed to verify the transaction. Please note that your Second PIN is not included in your Card package for security purposes. The instruction to activate your second PIN is written in your Card Welcome Letter which is part of your card package.
Where can I withdraw cash?
You can withdraw cash from any ATM machine in Iran. Your Card is using SHETAB Network and all banks and financial institutes in Iran are accepting “SHETAB” cards.
Is there any limit on how much money I can withdraw from ATMs?
Yes. There is a nationwide ATM withdrawal limit for every ATM in Iran. This limit is currently 2,000,000 IRR per day. Please note that this limit only applies when withdrawing cash from ATMs and does not apply to purchases you make over POS machines. Unfortunately, there is no way to change this limit for any bank card in Iran.
Can l load my card again while I’m in Iran?
Yes. You can reload your card during your stay in Iran. You either load it with cash or using online payment methods.
How do I check my balance?
To check your card balance you would need to visit an ATM machine. Any ATM machine in Iran would be able to show your Card balance.
And also you can check it online through this link
Where can I use my card to purchase goods?
Like any credit or debit card, your Card card can be used to buy goods and services. You can use your Card card almost everywhere in Iran. As a ‘Chip & PIN’ card you will simply need to enter your PIN number into the terminal.
What will happen to the money left on my card? (Refunds)
At the end of your trip, if there are any funds left on your card, we give you two options to close your account;
- We can organize cash delivery to your hotel or hostel and give you your remaining balance in cash in the currency you loaded your card originally with.
- We can organize an online fund transfer to your PayPal account.
Exchange rates offered by independent currency authorities (mid-market rates): https://bonbast.com